Your Privacy Rights
Welcome to the Lehman's Online Store. We appreciate the trust you place in Lehman's, and we are committed to respecting your privacy and the security of your personal information. Lehman's strives to abide by the privacy practice guidelines and recommendations promulgated by institutions such as the Better Business Bureau (BBB) and Direct Marketers Association (DMA). We want to make you feel as comfortable shopping here as you would from our catalog or retail store.
Our privacy policy, updated on April 23rd, 2015, describes the information we collect and how we use it. It applies to the Lehman's website and all related sites, services, and tools where this policy is referenced.
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Lehman's, 289 N Kurzen Road, Dalton, OH, 44618
Phone from US: 800-438-5346
Phone from outside US: (Access Code) + 330-828-8828
Fax 330-828-8270
Email: info@lehmans.com
Contents
- Information We Collect
- Using Information We Collect
- Information We Share with Others and Your Privacy Rights
- Your Choices about Communication from Lehman's
- Third Party Catalog Opt-Out Services
- Cookies and Pixel Tags
- How We Use Email
- Links to Other Sites
- Updating or Reviewing Your Information
- Security
- Privacy of Children on our Website
- Policy Changes
- Identity Resolution Privacy Policy Updates
- Live Chat
- Text Messages (Transactional)
- Questions or Comments
Information We Collect
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:
- Place an order from our catalogs or on our Web site
- Make a purchase at one of our stores
- Return an item or make an exchange
- Inquire about our services
- Request a catalog
- Receive a gift package
- Create an account at lehmans.com
- Request a shipping quote
- Post a review on our website
- Comment on our blog
- Create a wishlist or fill a shopping cart online or in our stores
- Sign up for Lehman's email updates
- Enter a contest or sweepstakes
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion or event
- Interact with us through Twitter, Pinterest and Facebook or other social media that share user information with us as governed by their respective privacy policies
- Maintain a Lehman's charge account
- Become a member of a Lehman's loyalty or rewards program
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources. Please visit this link if you would like to opt-out of having your lehmans.com activity collected.
We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and other online tools such as "pixel tags." See Cookies and Pixel Tags for further information.
Using Information We Collect
At Lehman's, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. To do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Send you email updates and offers
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including shipping, name and address verification, email distribution, catalog distribution, live online chat, market research, third party advertising, promotions management and payment processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lehman's.
Lehman's may employ third party sites and services that may be framed or masked (placing their website within a Lehman's website) to provide a pleasurable experience of shopping on Lehman's website or to provide important services. If Lehman's utilizes this capability, we exercise care in selecting the external website and review their privacy polices periodically.
From time to time, we make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products or services we believe will be of interest to you. We do not share email addresses for this purpose. If you do not want to receive mailings from other reputable companies and prefer that we do not share any information with these companies, please contact us
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Our company and our trusted third parties may share with one another anonymous versions of user information collected at this site. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information. If you would like to opt out of online behavioral advertising, click on one of these links:
http://www.aboutads.info/choices or http://networkadvertising.org/choices
Your Choices about Communication from Lehman's
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or email updates from Lehman's or if you prefer to receive them less frequently, please visit the Your Account section of www.Lehmans.com or contact us at the address shown above. You can also unsubscribe from our email updates using the link provided in each edition of the email.
If you do not wish to receive other communications from us, such as surveys, please contact us at any of the places mentioned above.
So that we can be sure to identify you correctly, please be sure to provide us your exact name and address, or the mailing label from your catalog. Because mailings are planned in advance, it may take several weeks for your request to become effective. If due to human error you continue to receive unwanted communications, please contact us again, and we will make every effort to correct the situation.
Third Party Catalog Opt-Out Services
Over the past several years, many third party services have become available to help consumers opt-out of catalog mailings. We currently do not honor requests made through these services, with the exception of Catalog Choice. We made this decision after careful consideration of customer service, data protection, privacy and whether or not fees were associated with the service. It is important to us that consumers not have to pay to make a catalog opt-out request. Catalog Choice met all of our requirements. If you prefer to use their service, we welcome you to visit their Web Site at catalogchoice.org. Whether you use Catalog Choice or contact us directly with your mailing preferences, we are committed to meeting your needs.
Cookies and Pixel Tags
A cookie is a small data file stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.
For example, we use cookies to:
- Remember what items are in your shopping cart
- Recognize you when you return to our Web site
- Enables faster checkout, if you have created an account at lehmans.com
- Study how our customers navigate through our Web site and which products they request in site searches
- Deliver personalized marketing from Lehman's
If you set your browser to refuse cookies, please call us at 800-438-5346 to place your order.
Lehman's uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder.
We may also use pixel tags - tiny graphic images - to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.
We may also contract with other companies who use cookies or other online tools such as pixel tags or Javascript to support the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes. This information is used by Lehman's to share relevant marketing offers with you.
We also contract with third party advertising companies to serve ads on our behalf across the Internet. To do this, they will collect anonymous information about your visits to our Web site and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements. These targeted advertisements may appear on other sites that you visit. This anonymous information is collected through the use of a cookie or pixel tag - industry standard technology used by most major Web sites. No personally identifiable information is collected in this process. These companies operate independently from Lehman's and have established their own privacy and security policies. To opt-out of this type of messaging, please contact us at any of the locations listed above.
How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at lehmans.com, you may receive an email confirmation and, in most cases, an email with package tracking information. Recipients of gifts may also receive email notifying them of the gift and providing information about the gift.
We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them. We provide instructions on how to unsubscribe in each email and you can also contact us at any of the locations listed above.
Links to Other Sites
Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of Lehman's and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.
Users can recognize a secure environment by the padlock symbol and the https://www.lehmans.com in the address bar. Lehman's utilizes both GeoTrust and DigiCert to encrypt the information being passed between the user's browser and Lehman's web server. Lehman's also provides a link to our encryption information by clicking on the GeoTrust seal in the footer of every page or clicking here.
Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. Posted changes take effect immediately. We encourage you to review our privacy policy periodically.
Identity Resolution Privacy Policy Updates
Required Language:
"We also engage a third-party partner for the purpose of identifying users and delivering to them marketing on our behalf (i.e. email or direct mail). Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. To opt out of recognition services, please go here. To opt out of third-party cookies, please go here.
Live Chat
This legal disclaimer outlines the terms and conditions regarding the recording and storage of online chat interactions ("Chat") between Lehmans ("Company") and its customers ("Customers"). By engaging in Chat with our Company, Customers acknowledge and consent to the following:
Recording and Storage: Our Company may record and store Chat interactions for various purposes, including quality assurance, training, dispute resolution, and compliance with applicable laws and regulations.
Privacy and Data Security: Our Company is committed to maintaining the privacy and security of all recorded Chats. Customer information shared during Chats will be treated in accordance with our Privacy Policy and relevant data protection laws.
Access and Retention: Recorded Chats may be accessed by authorized personnel within our Company for legitimate business purposes. We retain recorded Chats for a specified period as required by law or our internal policies, after which they may be securely deleted.
Third-Party Service Providers: Our Company may engage third-party service providers to assist in the recording and storage of Chats. These service providers are contractually bound to maintain the confidentiality and security of recorded Chats.
Content Ownership: All Chat content, including text, images, and attachments, remains the property of our Company. Customers do not have a proprietary interest in the recorded Chats.
Consent and Acknowledgment: By engaging in Chat with our Company, Customers explicitly consent to the recording and storage of their Chat interactions as described in this disclaimer. Customers acknowledge that they have read and understood this disclaimer and agree to its terms.
Modification of Disclaimer: Our Company reserves the right to modify or update this legal disclaimer at any time. Any changes will be posted on our website, and continued use of our Chat services constitutes acceptance of the revised terms.
This legal disclaimer is intended to inform Customers about our Company's practices regarding the recording and storage of online Chat interactions. For any questions or concerns about this disclaimer or our Chat services, please contact our Customer Support.
Text Messages (Transactional)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the following categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Opt-in consent data
- Mobile numbers
- Personal information data
Questions or Comments?
For questions, comments or assistance, we invite you to contact us at any of the locations listed above.
We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at ethics@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.
